- Our policy lasts 14 days. If 14 days have gone by from the day your package was delivered, unfortunately, we can't offer you a refund/exchange.
- If the return/exchange does not pass inspection, it will be mailed back to you.
- Please return the item in the condition it was packaged and sent. If there is excessive wrinkling, the return is subject to denial.
- All items must be unworn and unwashed.
- Original tags must be attached.
- Items covered in animal/human hair will NOT be accepted.
- Items that smell like smoke, cologne, or deodorant cannot be accepted.
- It may take up to 7 business days for returns to be processed (even longer after a launch).
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your return is denied, then it will be sent back to you.
Please send all returns, with the packing slip/order number included, to:
- 3717 Commerce Place, Suite B. Bedford, Texas 76021
Late or missing refunds
Packages will be processed on a first come basis. Please allow up to 7 business days for our return department to process your refund. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (1-5 business days). Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us below.
If you need to exchange for any reason, please return your item per our refund policy above and include exchange instructions/order number with the return. We do not offer exchanges on out of stock items, if the item is out of stock, then we will refund the item returned. If your item is damaged, please contact our support for assistance.
- We do not accept returns for Sale/Clearance items.
- We do not cover shipping costs for returns/exchanges at this time.
- If you return an item, shipping cost is NOT refunded.
- We do not accept returns or exchanges after 14 days
Incorrect Item Received If we made a mistake with your order, then please email us through the contact page on the site. We will request photo evidence for our records, and provide a return label (domestic only) if an exchange needs to be made.